Shipping policy

Last updated: 12 June 2026

Lumen Maris ships worldwide from Ireland. Every piece is prepared with care, packed securely, and sent with tracking.

1. Order preparation time

Once payment is confirmed, we prepare your order within 7 to 14 days before handing it over to the courier. If that timeframe runs long for any reason, we'll let you know by email.

Orders placed on a Friday, at the weekend, or on an Irish public holiday are processed on the next working day.

2. Courier

We work with An Post Registered International Post, Ireland's national postal service. Every shipment includes a tracking number, which you'll receive by email as soon as the parcel leaves our studio.

3. Delivery zones and times

Ireland (Republic of Ireland):
Estimated time: 2 to 4 working days from dispatch.
Rate: shown at checkout.

European Union and UK:
Estimated time: 5 to 10 working days from dispatch.
Rate: shown at checkout.

Rest of the world (United States, Canada, Mexico, Argentina, Latin America, Asia, Oceania):
Estimated time: 10 to 21 working days from dispatch.
Rate: shown at checkout.

These times are estimates from An Post and may vary depending on local handling, customs, holidays and the season. They aren't guaranteed.

4. Duties, import taxes and customs fees

Important for orders outside the European Union:
The prices shown on lumenmaris.com don't include duties, local VAT, import taxes or customs fees charged by the destination country. These charges are the customer's sole responsibility and must be paid to customs or the local carrier before the parcel is delivered.

Customs fees vary by country, product type and declared value. We recommend checking the current rates for your country before making a purchase. Some common destinations and their general rules:

  • United Kingdom: 20% VAT applies to orders over £135, plus possible duties.
  • United States: the $800 de minimis exemption was suspended in 2025 and no longer applies. All shipments, regardless of value, are now subject to duties and formal customs processing.
  • Mexico: 16% VAT, plus possible duties depending on declared value.
  • Argentina: duties and taxes vary depending on value and category.
  • Canada: GST/HST, plus possible duties.

Lumen Maris can't predict or cover these costs, and if a parcel is refused at customs because the customer hasn't paid the relevant duties, this doesn't entitle them to a refund of the product or the shipping cost.

5. Tracking your order

You'll receive your An Post tracking number by email as soon as the parcel is sent. You can check its status at:

  • An Post Tracking
  • Or through your own country's postal service once the parcel enters your territory.

6. Lost or undelivered parcels

If your parcel doesn't arrive within the estimated time:

  • First, check the tracking and the customs status in your country.
  • If more than 30 days have passed since dispatch with no delivery or tracking update, write to us at contact@lumenmaris.com.
  • We'll open an investigation with An Post. The official claim can take between 4 and 8 weeks.
  • If An Post confirms the loss, we'll process a full refund or resend the order, whichever the customer prefers.

7. Digital products

Digital products don't require shipping. They're delivered automatically by email once payment is confirmed, with a download link valid for 30 days.

8. Services and courses

Online spiritual services and digital courses don't require shipping. They're delivered according to the specific conditions stated for each service.

9. Incorrect shipping address

It's the customer's responsibility to provide a complete and correct shipping address. If a parcel is returned due to an incorrect or incomplete address, the customer covers the cost of resending it.

10. Contact

Any questions about shipping: contact@lumenmaris.com