Refund policy

Last updated: 12 June 2026

At Lumen Maris, every piece is assembled by hand using unique natural materials. Because of the handmade nature of the work, our returns policy follows the applicable legal minimum and is set out by category below.

1. Rosaries, jewellery and physical catalogue products

Customers in the European Union:

Under Directive 2011/83/EU on consumer rights, you have the right to withdraw from the contract within 14 calendar days of receiving the product, without needing to give a reason.

To exercise this right:

  • Write to us at contact@lumenmaris.com within 14 days of receiving your order, stating your order number and your decision to withdraw.
  • The product must be returned intact, unused, in its original packaging and with all its parts.
  • Return shipping costs are the customer's responsibility.
  • Once we've received and checked the condition of the product, we'll refund the full price within a maximum of 14 days, using the same payment method used for the purchase.
  • Original shipping costs are only refunded if the return is complete, not partial.

Customers outside the European Union (UK, US, Mexico, Argentina, Canada and others):

Because of the handmade nature of each piece and the high cost of international shipping, orders shipped outside the EU are considered final. We don't accept returns or refunds, except in the case of a faulty product or one damaged in transit (see section 4).

2. Personalised or made-to-order products

Personalised products (rosaries made with a specific stone requested by the customer, custom length, engravings, or any other made-to-measure element) are excluded from the right of withdrawal, under Article 16(c) of Directive 2011/83/EU.

Once a personalised order is confirmed, we don't accept cancellations, returns or refunds.

3. Digital products

Downloadable digital products (ebooks, guides, content) are excluded from the right of withdrawal once the download or access has started, under Article 16(m) of Directive 2011/83/EU. By purchasing, the customer gives express consent to this exclusion.

4. Faulty product or product damaged in transit

If you receive a faulty product or one damaged during shipping, let us know within 7 days of receiving it, and include:

  • Your order number.
  • Clear photos of the product and the packaging.

We'll assess each case individually and offer, as appropriate: a replacement, a repair, or a full refund. In these cases, Lumen Maris covers the return shipping costs.

5. Spiritual services, courses and events

These have their own cancellation policies, set out in the Terms and Conditions, sections 6 and 7.

6. How to start a return

Write to us at contact@lumenmaris.com with the subject line "Return: [your order number]". We'll get back to you within 3 working days with return instructions.

We recommend sending returns with tracking. Lumen Maris isn't responsible for parcels lost or damaged during return shipping.